Refunds & Returns
Refunds & Returns
To cancel a contract you must give us notice before we have shipped the goods.This is particularly essential in the case of items being shipped directly from overseas.
SORRY, requests by telephone to return an item or cancel an order cannot be accepted. All such requests must be made in writing by fax to 0118 940 6607 or by mail to:
New "return to stock” items can only be accepted by prior written agreement and certainly within 30 days of the date you received the goods
We take this opportunity to advise that the right to cancel does not apply to:
- personalised goods or goods made to your specification
- goods that cannot, by their nature, be returned
- perishable goods (e.g. flowers, fresh food etc.)
- Un-sealed (i.e. opened) audio or video recordings or computer software
- newspapers, periodicals or magazines
- betting, gaming or lottery services
The return of any item is the responsibility of the customer so we therefore advise you to send the item(s) back by some form of recorded delivery method, as proof of postage is not proof of delivery. We also advise you to ensure the goods are adequately protected, packaged and insured for their return journey
Providing we have received the goods back in a satisfactory and re-saleable condition, we shall refund the total amount of money paid by you for the goods, less any costs to collect the goods (if required), within 30 days starting with the day on which we receive a notice of cancellation in writing from you.
Please note that once you have notified us of your decision to cancel the contract/return the goods there is a legal requirement for you to take good care of the goods. You must return the goods to us at your cost and in a satisfactory condition to the returns address below. If you have not returned the goods within 14 days of cancellation or if requested, we can arrange collection of the goods from you at your cost.
Returned items should be addressed (specifying the RAN number) to:
Ladds Garden Village
If you wish to return a faulty item, please send a fax to 0118-940 6607 detailing the fault and requesting a RAN number. Telephone requests to return faulty items are not accepted without written confirmation.
Electric Golf Trolleys.com supply products to the market and have earned the reputation of being a premier provider renowned for its build quality and reliability. Wizza Ltd cannot accept liability for returned packages damaged during transit. It is the customer's responsibility to protect the product adequately to prevent damage.
We will then issue you with a Return Authorisation Number (RAN), which will allow us to trace and match your return to your account with us. Please note it is essential that the RAN number is clearly stated on the returned package(s) and mentioned in all associated correspondence. Failure to mention the RAN number will cause delays.
All returned goods must mention the Returns Authorisation Number (RAN) which must be obtained for each item to be returned. Proof of purchase from Electric Trolleys.com is also required and under most circumstances the original Invoice Number and Invoice Date will suffice, however documentary evidence may be required.
We can only accept returns from the original purchaser.
The return of any item is the responsibility of the customer so we therefore advise you to send the item(s) back by some form of recorded delivery method, as proof of postage is not proof of delivery. We also advise you to ensure the goods are adequately protected, packaged and insured for their return journey.
On receipt of the returned product, we will test it to identify the fault you have notified to us.
If following the testing process, the product is found to be in good working order without defect, we will return the product to you. The carriage costs will be your responsibility together with an inspection charge of £17.50. You will be required make satisfactory provision to settle any outstanding amount connected with the return prior to us despatching.
Please note that if you have, in the meantime, required us to provide you with a replacement product before completion of the testing process, you will have to pay for this product also.
Warranty shall not apply if the goods have been worked upon, altered or damaged in any way by the Customer or its employees or agents, or to goods not used in accordance with the manufacturer's instructions.
Unless otherwise stated in the product documentation, all goods delivered to a UK mainland or Eire address carry a 12-month manufacturer's warranty.
PLEASE NOTE. Batteries are deemed consumables.
Batteries supplied to retailers should be rotated on a first in first out basis. It is the responsibility of the retailer for correct handling and battery maintenance during periods of dormant storage.
Hurricana batteries carry a 12 month conditional warranty from point of sale to our customers
All other battery brands carry a 6 month warranty from point of sale to our customers
Please read instruction manual to maximise battery performance.
Customers who wish to make a warranty claim must comply with the product’s instructions and warranty procedure. In order to resolve your problem as quickly as possible, we do need to have complete and detailed description of any faults.
If you are a consumer, this does not affect your statutory rights.
We require faulty goods to be returned within 30 days or less in order to secure refund. Any goods returned after that period will be repaired or replaced at our discretion.
We can only accept the return of products that do not meet the description, if they are returned to us within 14 days. Beyond that period you will be deemed to have accepted the goods and you must therefore check the goods promptly on receipt.