Terms & Conditions
Wizza Ltd - ElectricTrolleys.com Standard Terms and Conditions
Warranties apply strictly to country of original purchase and are geographically non transferable. It is the responsibility of the purchaser to return goods under warranty to us at their cost if the goods have been exported by the purchaser, or if at the request of the purchaser goods are delivered to a non UK mainland destination, together with the returning carriage and packing costs. To reduce fraudulent use of customer credit cards, all orders are accepted at our discretion and are subject to various security checks. In most cases, we will ship to any convenient address but we reserve the right to decline your order if we believe this represents a security risk. On high value orders we may try to contact you if you fail to include a landline number with your order. We are not obliged to supply the goods until we have confirmed acceptance of your order. All products are supplied subject to availability and the Standard shipping procedures detailed below. In the event we are unable to supply any item ordered we will inform you as soon as possible. All images of product on this site are for guidance only. All prices are in pounds sterling and include VAT at the appropriate rate. E&OE
Standard shipping procedure
Our chosen national carrier will attempt to deliver product ordered from ourselves between the hours of 08:00 hrs and 18:00 hrs Monday to Friday excluding national holidays
Free delivery is strictly confined to the UK Mailnland and applies to product only when indicated that it is offered with free delivery
Special shipping procedure
Deliveries outside the above Standard shipping procedure may be possible. However requests must be made by email to info@electrictrolleys.com in advance of placing orders. Unless provided for in the order section of this website, a minimum charge of £25.00 will be applied for delivery requests outside the standard shipping procedure
Orders placed with special delivery requests and without prior payment or authorisation from us will be processed in line with our standard shipping procedure detailed above
Cancellations and Refunds
To cancel an order you must give us notice before we have shipped the goods.This is particularly essential in the case of items being shipped directly from overseas
SORRY, requests by telephone to return an item or cancel an order cannot be accepted. All such requests must be made by email to: info@electrictrolleys.com
We take this opportunity to advise that the right to cancel does not apply to:
- personalised goods or goods made to your specification
- goods that cannot, by their nature, be returned
- Un-sealed (i.e. opened) audio or video recordings or computer software
- newspapers, periodicals or magazines
Failure to mention the RAN number will cause delays
The return of any item is the responsibility of the customer so we therefore advise you to send the item(s) back by some form of recorded delivery method, as proof of postage is not proof of delivery. We also advise you to ensure the goods are adequately protected, packaged and insured for their return journey
Providing we have received the goods back in a satisfactory and re-saleable condition we shall refund the total amount of money paid by you for the goods, less any costs to collect the goods (if required) within 30 days starting with the day on which we receive a notice of cancellation in writing from you
Please note that once you have notified us of your decision to cancel the order/return the goods there is a legal requirement for you to take good care of the goods. You must return the goods to us at your cost and in a satisfactory condition to the returns address below. If you have not returned the goods within 14 days of cancellation, or if requested, we can arrange collection of the goods from you at your cost
Returned items should be addressed (specifying the RAN number) to:
Wizza Ltd
Returns Dept – RAN No: …………
Ladds Garden Village
Bath Road
Hare Hatch
Reading
RG10 9SB
Berks
UK
Ladds Garden Village
Bath Road
Hare Hatch
Reading
RG10 9SB
Berks
UK
Faulty Items
If you wish to return a faulty item please send an email (info@electrictrolley.com) detailing the fault and requesting a RAN number. Telephone requests to return faulty items are not accepted
ElectricTrolleys.com have earned the reputation of being a premier product distributor renowned for its quality and reliable products. Electrictrolleys.com cannot accept liability for returned packages damaged during transit. It is the customer's responsibility to protect the product adequately to prevent damage
All returned goods must display the Returns Authorisation Number (RAN) which must be obtained for each item to be returned. Proof of purchase from ElectricTrolleys.com is also required and under most circumstances the original Invoice Number and Invoice Date will suffice. However further documentary evidence may be required
We can only accept returns from the original purchaser
On receipt of the returned product, we will test it to identify the fault you have notified to us.
If following the testing process the product is found to be in good working order, without defect, we will return the product to you. The carriage costs will be your responsibility together with an inspection charge of £25.00. You will be required to make satisfactory provision to settle any outstanding amount connected with the return prior to us despatching
Please note that if you have, in the meantime, received a replacement product from ourselves before completion of the testing process, you will have to pay for this product also
Warranty shall not apply if the goods have been worked upon, altered or damaged in any way by the Customer or its employees or agents, or to goods not used in accordance with the manufacturer's instructions
Unless otherwise stated in the product documentation all goods delivered to a UK mainland address carry a 12-month manufacturer's warranty
PLEASE NOTE: Batteries are deemed consumables
Batteries supplied to retailers should be rotated on a first in first out basis. It is the responsibility of the retailer for correct handling and battery maintenance during periods of dormant storage
Batteries on special offer will state the applicable warranty period. This will generally be 6 months unless stated otherwise
New Hurricana batteries carry a 12 month conditional warranty from point of sale to our customers
All other battery brands carry a 12 or 6 month warranty from point of sale to our customers
Please read instruction manual to maximise battery performance
Customers who wish to make a warranty claim must comply with the product’s instructions and warranty procedure. In order to resolve your problem as quickly as possible we do need to have complete and detailed description of any faults
If you are a consumer this does not affect your statutory rights.
We require faulty goods to be returned within 30 days or less in order to secure a refund. Any goods returned after that period will be repaired or replaced at our discretion
We can only accept the return of products that do not meet the description if they are returned to us within 14 days. Beyond that period you will be deemed to have accepted the goods and you must therefore check the goods promptly on receipt
Privacy Policy
Our Commitment to Privacy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our clients and partners. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services.
We collect information about you for 2 reasons:
Firstly, to process your order and secondly, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing mail/email from us in the future.
We will never collect sensitive information about you without your explicit consent.
The information we hold will be, to the best of our ability, accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
Occasionally, we may also use the information we collect to notify you about important changes to our Products, our Web site, our Services and occasional offers we think you may find valuable.
We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.
We cannot foresee circumstances why we would transfer your information outside the EEA (European Economic Area) but if we came across those circumstances we would always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
Liability
To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages however caused (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, financial loss, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related incorrect use of the products or the use of our web site. ("financial loss" in this sense does not refer to the price you have paid for the goods, which we may be liable to refund to you, in whole or in part, if the goods are faulty or do not comply with their description). ElectricTrolleys.com liability in respect of all other losses shall be limited to the invoiced amount of the relevant order, provided it has been paid.
Health and Safety
In accordance with the prevailing Health and Safety at Work Act and Consumer Protection Act, ElectricTrolley.com confirms that the goods it supplies as a distributor do not present a hazard to health and safety:-
(a) when properly used for the purpose for which they are designed; and
(b) if the Customer takes reasonable and normal precautions in their use.
Nothing in these Terms and Conditions shall exclude ElectricTrolleys.com's liability for personal injury or death caused by its negligence.
Force Majeure
Where, in spite of its reasonable efforts, ElectricTrolleys.com is unable to perform an obligation due to force majeure, it shall not be deemed to be in breach of its contract with the Customer.
Third Party Websites
As a convenience to Electrictrolleys.com customers, the ElectricTrolleys.com site may include links to other web sites or material which are beyond its control. ElectricTrolleys.com is not responsible for content on the Internet or World Wide Web pages on any other site outside the ElectricTrolleys.com site.
Advertising and Sponsorship
Part of the ElectricTrolleys.com Site may contain advertising and sponsorship. Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on the ElectricTrolleys.com Site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.
Applicable Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.
International Use
Wizza Ltd makes no promise that its products nor materials on the Electrictrolleys.com Site are appropriate or available for use in locations outside the United Kingdom and Eire, and accessing the ElectricTrolleys.com Site from territories where its contents are illegal or unlawful is prohibited. If you choose to use our products or access our web site from locations outside the United Kingdom and Eire, you do so on your own initiative and are responsible for compliance with local laws.
